Privacy Policy

Welcome to OChat, an artificial intelligence system designed to automatically respond to and manage orders through the OChat platform. The system integrates with the Order page in OrderOnline, enabling efficient and effective handling of inquiries, orders and follow-ups. OChat aims to increase productivity and customer satisfaction by providing reliable and responsive automated solutions.

 

By reading this Privacy Policy, you represent that all information and changes you provide, both now and in the future, are accurate and true to the actual circumstances. If the information and changes you provide prove to be untrue, then we hereby declare that we are not responsible for any consequences that may arise in connection with it.

 

1. DATA AND INFORMATION REQUIRED

We collect various types of data and information from users, including but not limited to:

1. Contact Information: Name, email address, phone number.
2. Account Information: Username, password.
3. Usage Information: Data on how users interact with our services, including IP address, device type, and usage patterns.
4. Personal Information: Name, email address, phone number, shipping address, and order information.

In addition, we may also collect additional information that you provide during interactions with our services, such as product preferences and feedback.

That all information provided will be kept to the best of our ability with due regard to security factors.

 

2. PURPOSE OF DATA COLLECTION

The data we collect is used for various purposes, including but not limited to:

1. Providing and improving our services.
2. Application processing purposes.
3. Answer questions and provide customer support.
4. Analyzing service usage to improve user experience.
5. Providing information and responding to you for any information and further information about OChat.
6. Research interests for service development and improvement.
7. To send promotional materials or offers.

 

3. SECURITY OF USER DATA & INFORMATION

We implement strict security measures to protect user data and information from unauthorized access, use or disclosure. These measures include data encryption, firewalls, and strict access controls. We also periodically review and update our security practices to ensure ongoing protection.

 

4. SHARING YOUR INFORMATION

We may share your information in the following circumstances:

1. Third Party Service Providers: We may engage third party service providers to assist us in various aspects of our business, such as hosting, data analysis and customer support.
2. Legal Obligations: We may disclose your information to comply with a legal obligation, respond to a lawful request, or protect our rights, privacy, safety, or property.
3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

 

5. LEGAL

We comply with all applicable regulations and laws relating to the protection of personal data in the territory of the Republic of Indonesia. User information may be disclosed if required by law or to protect our rights, privacy, security or property.

 

6. PRIVACY POLICY CHANGES

We will update the terms and conditions in this Privacy Policy in accordance with business developments and legal reasons. Users will be notified of material changes through our services or other appropriate methods. Therefore, we recommend that you check this policy periodically.

 

7. HUBUNGI KAMI

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us at: Email: support@orderonline.id 

Thank you for your trust.